Answers for clients and providers
Find the best answers to your questions about how Yuki works, whether you're booking a lesson or running a ski school. If you need help, please contact support
How does Yuki find ski lessons for me?
Send one lesson request with your resort, dates, ability level, group size, and preferences. Relevant ski schools can respond with suitable options, so you can compare without contacting each provider separately.
When do I pay for a lesson?
You pay after choosing an available lesson option. Your booking is not confirmed until payment is complete and you receive confirmation in your account or by email.
Can I change the details after submitting a request?
If the booking is not confirmed yet, submit a new request or contact support with the corrected details. For confirmed bookings, contact support so the seller can review whether a change is possible.
What happens if no seller is available?
If no suitable seller responds you can adjust your dates, lesson type, or resort details and submit a new request. We only take payment after the seller has accepted your request.
How do cancellations and refunds work?
Refund eligibility depends on how close the cancellation is to the first lesson and when the booking was made. The Terms of Service explain the current customer refund windows.
Where can I see my bookings?
You can view all of your bookings by going to the My Bookings page from the dropdown at the top right of the page.
Still need help?
Send the team your booking reference, resort, lesson date, and what you need help with.